20251201-PBB Agency Scorecard

To present the BIR's FY 2023 Performance-Based Bonus scorecard, showing the bonus entitlement for eligible personnel (58.5% of monthly basic salary), the scores and points earned in four result areas, and compliance with agency accountability requirements.

Bureau of Internal RevenueIndependent research copy

Document type: DOC
Index unit: bir-text-20251201-pbb-agency-scorecard
Year: Not classified
Text quality: Not specified

Document text

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This is the Bureau of Internal Revenue's FY 2023 Performance-Based Bonus (PBB) scorecard. It indicates that eligible BIR personnel are entitled to 58.5% of monthly basic salary, based on ratings in four areas: performance results (100%, or 4 out of 4, Congress-approved FY 2023 targets; 25 points), process results (substantial improvements to ease transactions in external service only; 15 points), financial results (92.31% disbursement; 25 points), and citizen/client satisfaction (100% resolution and compliance of one complaint category and 100% resolution / 73.53% compliance of CCB complaints; 25 points). It also lists agency accountability requirements (Transparency Seal, PhilGEPS posting, audit findings, client satisfaction measurement, anti-red tape, ISO-QMS, SALN, Freedom of Information, digitization), with compliance with the National Competition Policy marked NOT APPLICABLE. The OCR is poor, so several figures and labels are uncertain.