Citizens-Charter-2021-Edition RDO-Services

To inform the transacting public of the BIR's mandate, mission, vision, and service pledge, and to catalog the external services available at Revenue District Offices, with the Citizen's Charter serving as a channel for public access to information on BIR policies, programs, and services.

Bureau of Internal RevenueIndependent research copy

Document type: DOC
Index unit: bir-text-citizens-charter-2021-edition-rdo-services
Year: Not classified
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This is the 2021 edition of the BIR Citizen's Charter. It restates the BIR's mandate under the Department of Finance, its mission, vision, and service pledge, then catalogs the external services transacted at Revenue District Offices. The services are dominated by registration transactions: TIN issuance for local employees (online, manual, and bulk of six or more applications), TIN and registration of new individual and non-individual business registrants, branch registration, authority to print receipts/invoices, registration of books of accounts and computerized accounting systems, permits to use sales machines, and closure of business. It also covers ONETT computation sheets and electronic Certificate Authorizing Registration (eCAR) issuance covering sales of real property/shares of stock, donations, and estates, plus certifications, eAccREG enrollment, and delinquency verification.