RMO 5 Annex A

To collect the taxpayer's feedback on their experience with a recently concluded BIR transaction so the office can improve its service, as part of the Customer Satisfaction Survey tracking the customer experience of government offices.

Bureau of Internal RevenueIndependent research copy

Document type: DOC
Index unit: bir-text-rmo-5-annex-a
Year: Not classified
Text quality: Not specified

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This document is the BIR Customer Satisfaction Survey (CSS) form coded QF-40-00.2023.00, labeled Annex A, used by BIR offices to gather taxpayer feedback after a transaction. It collects client type and basic details, the service availed (written as a code from a list at the back), awareness and helpfulness of the Citizen's Charter (CC1-CC3), and nine satisfaction statements rated from Strongly Disagree to Strongly Agree. Answers and personal information are kept confidential, answering is optional, and respondents may add comments and an optional email address.