RMC 33-2024

RMC No. 33-2024 (issued February 29, 2024) announces the availability of additional/enhanced functionalities of the BIR's Contact Center Solution and Chatbot Revie: (a) eAppointment, an online appointment booking system accessible thru Chatbot Revie; (b) Optimized Revie, a more interactive chatbot responsive to taxpayers' chat queries; (c) an Enhanced eComplaint Monitoring System that monitors, consolidates and generates reports of all complaints received by the BIR from various complaint channels; and (d) a Live Agent Co-Browse Functionality that lets taxpayers calling the BIR Hotline No. (02) 8538-3200 get a visual step-by-step walkthrough of the tax return/form/eService they are using by sharing their desktop screen with the Agent. Annex A of the Circular contains the steps for using Live Agent Co-Browse.