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Revenue Memorandum Order · RMO

RMO No. 31-2024 DIGEST

To prescribe the revised Customer Satisfaction Survey Form under Client Support Service due to changes made in the BIR Citizen's Charter.

Bureau of Internal RevenueIndependent research copy
Document type
RMO
Number
31
Year
2024
Text quality
Not specified

Document text

Reference copy · verify against the official source
RMO No. 31-2024 (issued August 8, 2024) prescribes a revised Customer Satisfaction Survey Form under the Client Support Service, reflecting changes in the BIR Citizen's Charter: (a) a change in the name of a Service and updated requirements/procedures due to documentary requirement changes per Revenue Memorandum Circular No. 27-2024, and (b) introduction of a new Service due to the Online Registration and Update System (ORUS) and Republic Act No. 11976 (Ease of Paying Taxes Act). All frontliners under the Client Support Section must administer the survey forms to all taxpayers with completed transactions; a transaction is complete when the final step of the Service availed of is accomplished. The Order takes effect beginning September 1, 2024.