Revenue Memorandum Order · RMO

RMO NO. 8-2026 Annex A Customer Satisfaction Survey Form CSS

To gather taxpayer feedback on their recently concluded transaction with a BIR office so that the office can improve its service, with responses kept private and confidential and with an option not to answer.

Bureau of Internal RevenueIndependent research copy

Document type: RMO
Number: 8
Year: 2026
Text quality: Not specified

Document text

Reference copy · verify against the official source

This issuance consists of a bilingual Customer Satisfaction Survey form (QF-40-00.2025.00) for BIR Revenue Region and Revenue District Offices. It asks taxpayers who have just completed a transaction to rate their experience, including awareness, visibility and usefulness of the Citizen's Charter (CC1-CC3), and nine statements covering on-time service, correctness, facilities, processes, payment convenience, fair treatment, frontliner knowledge and overall satisfaction, rated from Strongly Disagree (1) to Strongly Agree (5), with 6 for Not Applicable. Respondents provide profile details and the code of the service availed per Annex A; answers are confidential and optional, with space for comments/suggestions and an optional email. The Annex A list of frontline service codes is truncated in the provided text, and no RMO ordering provisions appear in the text.